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1. 14-Day Money-Back Guarantee

At PharmaCare POS, we are committed to delivering high-performance, dependable software for pharmacy management. We want you to evaluate and use our platform with complete confidence.

We offer a 14-Day Money-Back Guarantee on all new software license purchases. If within fourteen (14) calendar days of your initial purchase date you determine that PharmaCare POS does not meet your operational pharmacy requirements or hardware specifications, you are eligible to receive a full 100% refund of the purchase price.

2. Eligible Products & Licenses

This refund policy covers all official digital software licenses purchased via our official website (pharmacyinventery.com) through our authorized Merchant of Record, Paddle:

• Online Desktop Pro (Annual License - $150 USD/year): Eligible for a full refund within 14 days of the initial subscription purchase.
• Offline Desktop Pro (Lifetime License - $40 USD one-time): Eligible for a full refund within 14 days of the initial purchase date.

3. 7-Day Free Trial Before Purchase

To help you evaluate PharmaCare POS before making any payment, we provide a complete, unrestricted 7-Day Free Trial for every new installation. We encourage pharmacy operators to utilize this trial period to test POS billing, multi-batch FEFO inventory management, barcode scanning, thermal receipt printing, and expiry radar alerts on their local pharmacy hardware prior to purchasing a license.

4. How to Request a Refund

Requesting a refund is simple and straightforward. Within 14 days of your purchase, submit your request through either of the following channels:

• Email Support: Send an email to pharmacyinventery@gmail.com (or muhammadarifkhan103@gmail.com) with the subject line "Refund Request - [Your Order ID]".
• WhatsApp / Direct Support: Message our support team directly at +92 318 7465614.
• Paddle Buyer Portal: You may also request assistance directly via the official purchase receipt link emailed to you by Paddle at the time of transaction.

Please provide your registered email address and Paddle Order Number / Transaction Reference. A brief explanation of why you are requesting a refund is appreciated to help us improve our product, but is not mandatory.

5. Refund Processing Timeframe

Once received, our team promptly approves the refund through our Merchant of Record, Paddle.

• Approval Time: Within 24 to 48 hours of receipt of your request.
• Card Credit Timeline: Once processed by Paddle, funds will appear back on your original payment card or account within 3 to 5 business days, depending on your card issuer or bank.
• License Revocation: Upon successful issuance of a refund, the associated digital license key will be deactivated.

6. Subscription Cancellation Policy

For customers on recurring annual subscription plans ($150 USD/year):

• You may cancel your annual subscription renewal at any time with zero penalty.
• Cancellations can be performed directly through the Paddle customer billing portal (linked in every renewal reminder email and payment receipt) or by sending an email to pharmacyinventery@gmail.com.
• Upon cancellation, automatic renewal charges will immediately cease. Your software license will remain fully active and functional until the end of your already paid annual billing period.

7. Hardware Replacement ($0 Transfer Guarantee)

If your pharmacy computer hardware fails, suffers hard drive damage, or is upgraded to a newer machine, you do NOT need to purchase a new license or request a refund. PharmaCare POS provides a 100% free hardware transfer mechanism allowing you to migrate your active license to your replacement computer at $0 zero extra cost.

8. Merchant of Record & Contact Information

Our digital orders, card transactions, invoices, and refunds are managed and processed by our authorized Merchant of Record, Paddle (paddle.com).